I am getting an error when I try to synch a Marketo campaign to Gotowebinar. | Community
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A
Anonymous
September 16, 2016
Solved

I am getting an error when I try to synch a Marketo campaign to Gotowebinar.

  • September 16, 2016
  • 2 replies
  • 3234 views

The error is: Error getting Events listing - API Error: ERROR -> HTTP Code = '403'

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Best answer by Mike_Reynolds2

It'll reset it for that particular login to GoToWebinar. It's generally best practice to only use the one login ID for the one service, so in that case it'd only affect this one place. But, if you have that ID in use somewhere else, like for an individual's login ID or for the login credentials with a different integrated service, you'll need to update the logins there also.

So, short version is yes, anywhere the login is used will need to be updated for that GoToWebinar service.

2 replies

A
Anonymous
September 16, 2016

Thanks Mike and Greg,

I got it working now.

    Mike_Reynolds2
    Mike_Reynolds2
    New Participant
    September 16, 2016

    403 error is almost always a login credentials issue. Open up the LaunchPoint service and log into the account from there. Probably going to need to reset credentials, but that's almost always the way to fix it.

    A
    Anonymous
    September 16, 2016

    Thanks Mike,

    When I reset credentials does it reset for all users or just me?

    Mike_Reynolds2
    Mike_Reynolds2Accepted solution
    New Participant
    September 16, 2016

    It'll reset it for that particular login to GoToWebinar. It's generally best practice to only use the one login ID for the one service, so in that case it'd only affect this one place. But, if you have that ID in use somewhere else, like for an individual's login ID or for the login credentials with a different integrated service, you'll need to update the logins there also.

    So, short version is yes, anywhere the login is used will need to be updated for that GoToWebinar service.

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