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Mina_Kulesza
Mina_Kulesza
New Participant
May 20, 2019
Solved

I'm not receiving sample emails

  • May 20, 2019
  • 2 replies
  • 2726 views

Last month I sent a sample email to myself and had no issues.  Last week as well as this week, I'm not able to receive any.  Anyone else dealing with this?

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Best answer by Bryan_Epstein

There's a few things that you can do:

  • Reach out to support and open up a case regarding the situation
  • Make sure that the from, reply-to-address, etc. are as desired
  • Ensure that the tokens within the email are setup properly

2 replies

Justin_Buckner
Justin_Buckner
New Participant
May 22, 2019

Hi Mina,

If you are still having this issue after following the steps Bryan highlighted in the previous comment, please have one of your organizations Authorized Contacts open a support case or contact our support team. Also, you can view additional information about sending sample emails in our online resources.

Bryan_Epstein
Bryan_EpsteinAccepted solution
New Participant
May 20, 2019

There's a few things that you can do:

  • Reach out to support and open up a case regarding the situation
  • Make sure that the from, reply-to-address, etc. are as desired
  • Ensure that the tokens within the email are setup properly
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