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Dominic_Rooke-A
Dominic_Rooke-A
Level 2
Sep 11, 2019 2:43 PM UTC
Question

I'm not receiving test emails

I send myself test emails via Marketo yet I rarely receive them. It's a hit and miss affair. I send the tests to my work email and to my personal gmail account. Can anyone advise me on how to resolve this issue please?

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6 replies

Dominic_Rooke-A
Dominic_Rooke-AAuthor
Level 2
Sep 12, 2019 11:47 AM UTC

Thanks. I've checked what you said and the domains are correct. 

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Anna_Leary3
Anna_Leary3
Level 2
Sep 11, 2019 4:43 PM UTC

Hi Dominic - I've also seen if the from email address is not using the correct domain associated with your Marketo instance, this will not send test emails through to you. Make sure to check that! You should only be using the domains set up in the email section of your Admin dashboard.

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Steven_Vanderb3
Steven_Vanderb3
Level 9
Sep 11, 2019 3:43 PM UTC

It's possible this is something you will need to have your IT team address as your business may be blocking or quarantining emails sent via Marketo.  Customer Support can check to see if the message was bounced or accepted by your server to confirm exactly what is happening as well as offer whitelisting regex, but you will likely need to also engage with your email administrators for a solution. 

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Dominic_Rooke-A
Dominic_Rooke-AAuthor
Level 2
Sep 11, 2019 3:57 PM UTC

Thanks Steve. How do I reach Marketo's customer support to see if the messages have bounced or accepted by our server? 

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Steven_Vanderb3
Steven_Vanderb3
Level 9
Sep 11, 2019 5:50 PM UTC

An authorized support contact for your company (likely an admin) can file a Support ticket https://nation.marketo.com/community/support_solutions 

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