I'm trying to import a couple of lists but each time I try the email is not imported. | Community
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A
Anonymous
November 30, 2015
Solved

I'm trying to import a couple of lists but each time I try the email is not imported.

  • November 30, 2015
  • 1 reply
  • 1919 views

I get a confirmation of the import but no email addresses are included.  One list I tried was only emails and it still did not import the email address but sent me a notification of the completion of the import. Why is the email field not populating?

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Best answer by gkrajeski-SWLN

Make sure your column headers are correct.  This is another common mistake I have seen.

This is the link to the Knowledge Center article regarding list uploads: Import a List of Leads - Marketo Docs - Product Docs

Tip

Notice email is not mapped properly? That's because the field in Marketo is called Email Address and the spreadsheet had Email as a column header. Column headers need to match the field exactly (case sensitive) in order for auto-mapping to work.

1 reply

G
gkrajeski-SWLN
New Participant
November 30, 2015

Have you attempted to first convert all characters to UTF-8?

This is a critical step that is sometimes overlooked and can lead to issues if you have any special characters in your list.

A
Anonymous
November 30, 2015

I have not, everything in the list imported except for the email field. 

G
gkrajeski-SWLNAccepted solution
New Participant
November 30, 2015

Make sure your column headers are correct.  This is another common mistake I have seen.

This is the link to the Knowledge Center article regarding list uploads: Import a List of Leads - Marketo Docs - Product Docs

Tip

Notice email is not mapped properly? That's because the field in Marketo is called Email Address and the spreadsheet had Email as a column header. Column headers need to match the field exactly (case sensitive) in order for auto-mapping to work.

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