ICS calendar token: expected behavior or not? | Community
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Jamie-Carey
Jamie-Carey
New Participant
February 17, 2016
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ICS calendar token: expected behavior or not?

  • February 17, 2016
  • 4 replies
  • 5062 views

Can anyone from Marketo Product team answer as to whether program tokens should work in all fields in an ICS calendar token?

The current behavior I am observing is that tokens will only work in the "description" field and will not populate in the subject which is frustrating since it forces you to edit this token every time instead of being able to use another token like you can in the description field.

Use case:

We want to be able to populate the subject of the ICS calendar token with another program token such as {{my.webinar name}}.

Documentation says (Release Notes: March 2013 - Marketo Docs - Product Docs)

"Create a calendar file as a My Token to be used in your event confirmation and reminder emails.  This integrated calendar file (e.g. .ics file) will render all tokens, including My Tokens and the {{member.webinar URL}} token."

I did open a case, and Support suggested I create an Idea to have it work the way I would like, but I am still unsure as to whether this is a bug or by design.

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    Best answer by hena_wells

    hey @Jamie Carey​,

    Unfortunately Jamie, My/other tokens currently works only in the Description field within the ICS Calendar token. Its a great idea though to expand it to other fields within this token.

    I agree the documentation is not clear. We'll take care of that. Thanks for bringing it up.

    Aj

    4 replies

    Jamie-Carey
    Jamie-CareyAuthor
    New Participant
    February 22, 2016

    I created an Idea here to address this:

      Jamie-Carey
      Jamie-CareyAuthor
      New Participant
      February 17, 2016

      I'd really like to hear from someone on the Product team as to whether this is intended behavior or not since the document implies it's not intended.

      hena_wells
      hena_wellsAccepted solution
      New Participant
      February 17, 2016

      hey @Jamie Carey​,

      Unfortunately Jamie, My/other tokens currently works only in the Description field within the ICS Calendar token. Its a great idea though to expand it to other fields within this token.

      I agree the documentation is not clear. We'll take care of that. Thanks for bringing it up.

      Aj

        Jamie-Carey
        Jamie-CareyAuthor
        New Participant
        February 17, 2016

        Hey Arjun,

        Thanks for answering the question. I appreciate you updating the documentation. Will this be improved so that tokens can be used in the subject field?

        Dan_Stevens_
        Dan_Stevens_
        New Participant
        February 17, 2016

        I too was unaware of this limitation.  It's common knowledge that tokens can't be used within tokens, but I thought the calendar token was an exception.  Furthermore, it's often promoted that you can essentially build a fully functional EVENTS program template and repurpose it for any event just by changing the token values.  I guess that also includes manually defining those fields - that would ideally be defined by the other program-level tokens - within the calendar token.  Thanks for raising this.

          SanfordWhiteman
          SanfordWhiteman
          New Participant
          February 17, 2016

          Tokens aren't expected to work in the Subject.  (I'm not on the product team, but this is well-understood behavior. I don't think it's a bug but a feature limitation.)

          Josh_Hill13
          Josh_Hill13
          New Participant
          February 17, 2016

          This is correct. You may only drop in the tokens where the token icon is in the main Description. I believe there's an idea that is on the roadmap to allow this function.

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