If an email is delivered, does it nullify previous invalid/suspend cause?

Question

Let's say an email bounced and it was invalid because there was a typo in the email address. You receive details from the bounce and those populate the "email invalid cause" or "email suspended cause" fields. If you correct the email address and then resend the email and it is delivered, do the "cause" fields nullify? If not, I would want to nullify them once an email is delivered so only currently invalid email addresses have a "cause" populated.

Dory_Viscoglio · Accepted Answer

Hey Devraj, unfortunately the email suspended fields don't clear out -- nor can you clear them since they're system fields. There is one idea related to this here: and there are others if you search. But, it's worthwhile to note that email suspended is not likely to be triggered by a typo in the email address. This would likely be marked as email invalid.

If the email address was invalid and it's changed, you can create a smart campaign that is triggered by email address changing and then it clears out the values related to email invalid, but this doesn't happen by default.

Smart campaign:

Smart list: Trigger: Data Value change: Email Address; Filter: Email Invalid is True

Flow: Change Data Value: email invalid = false; Change Data Value: email invalid cause = NULL

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