If choices in send email program | Community
Skip to main content
Bogdan_Moisa
New Participant
August 27, 2018
Solved

If choices in send email program

  • August 27, 2018
  • 1 reply
  • 3581 views

Hello!

I'd like your advice on building a program for sending emails in different languages. The program is build up like this: Language is French - send French email; Language is Dutch - send Dutch email;

It was all clear and simple until I had to work on the email for Belgium. I included the Belgium email in an If choice like "If Country is Belgium sent Belgium email;"

The idea is that people who will receive the email will then be able to complete the form in their desired language (Dutch or French) and then they will be included in one of the available language streams.

However, I am not sure what would happen if the country is Belgium and language is Dutch. I have put the country condition on top (so it is the first matching one) - does this mean that people from Belgium will receive the Belgium email and then be skipped for the language step? So if someone has country Belgium and language Dutch will he receive only the Belgium email or the Dutch email too?

I hope I have been clear enough.

Thank you!

Bogdan

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by matjazz

The recipients will receive the first listed choice that is true for them. So everybody that is from Country=Belgium will receive Belgium email (Choice 1), regardless of what their language preference is.

1 reply

New Participant
August 27, 2018

Hi Bogdan,

can you maybe post screenshots of your Smart List and Flow Step so the setup is more clear?

Best;m

Bogdan_Moisa
New Participant
August 27, 2018

Yes, here is the send email flow from the smart campaign 

matjazzAccepted solution
New Participant
August 27, 2018

The recipients will receive the first listed choice that is true for them. So everybody that is from Country=Belgium will receive Belgium email (Choice 1), regardless of what their language preference is.