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mmaidment
New Participant
March 6, 2023
Question

Images not loading in Outlook

  • March 6, 2023
  • 3 replies
  • 3043 views

Images are not loading when sending samples to Outlook emails. (Header image and logo snippet)

3 replies

JTF-Marketing
JTF-Marketing
New Participant
March 6, 2023

⚠️ A moderator added context to this post in a reply.

Another reason could be that you are using image links without an SLL certificate, please make sure your image links start with https instead of http.

SanfordWhiteman
SanfordWhiteman
New Participant
March 6, 2023
Another reason could be that you are using image links without an SLL certificate, please make sure your image links start with https instead of http.

Outlook Web Access loads insecure images via a proxy, and Outlook Desktop loads insecure images directly. It’s largely a myth that insecure images don’t load.

 

That doesn’t mean you shouldn’t secure all your asset/LP domains, because you should! The problem is when less secure mail clients directly download an insecure link instead of going through a proxy, it can be intercepted.

Vinay_Kumar
Vinay_Kumar
Community Manager
March 6, 2023

Outlook doesn't allow downloading images automatically. So, as @darshil_shah1 mentioned look for that download images prompt. 

If that's not the case then could you please share a screenshot of the outlook email? 

    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    March 6, 2023

    Do you have other images apart from the header and the logo images in the email that are loading? Also, do you see a prompt below the From Name and Address to allow the download of images (snapshot below)?

     

     

      M
      mmaidmentAuthor
      New Participant
      March 16, 2023

      Hi - the images are loading for servers that are not Outlook, such as Gmail and comcast. None of the images are downloading even when you right click and download the images (the screenshot of the prompt that you sent over).

       

      It may also be a server issue specific to our company. Would that make sense? Thanks!

      Darshil_Shah1
      Darshil_Shah1
      Community Manager
      March 16, 2023

      Are you able to see the images in the outlook web-based application? You could also send me the email at darshils@deloitte.com and I could have a look.

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