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Courtney_Siegel
New Participant
November 30, 2021
Solved

images not showing up in emails

  • November 30, 2021
  • 1 reply
  • 8796 views

My images in emails are no longer loading.  I've tried gmail, yahoo mail and chrome safari browsers yet the images are still not rendering.  I've also tried different internets in case it was a firewall issue.  I've cleared my cache, enabled images to show in chrome but still nothing.  Any suggestions? 

 

When I look in the console this is the error i get: Failed to load resource: the server responded with a status of 404 ()

 

Any ideas?

Best answer by Katja_Keesom

It's all been images that I've uploaded to design studio.  Here are some link examples:

 

leap.yotpo.com/rs/828-GCW-581/images/partnernlheader.png

leap.yotpo.com/rs/828-GCW-581/images/smb loyalty video banner %281%29.png


You include https in front of the url, but it looks like you don't have an SSL certificate implemented. The first image shows just fine with this links:

leap.yotpo.com/rs/828-GCW-581/images/partnernlheader.png

Your second link is not ever going to work with all those spaces in there. Again, replacing https with http and taking into account the spaces, you image loads based on this url:

leap.yotpo.com/rs/828-GCW-581/images/smb%20loyalty%20video%20banner%20%281%29.png

1 reply

SanfordWhiteman
New Participant
November 30, 2021

We need more info than this — namely the exact URL that’s not loading (the Console will also tell you this).

New Participant
November 30, 2021

Hi @courtney_siegel 

 

Please check the exact URL of the images and 404 Not Found client error response code indicates that the server can not find requested resource.

 

The main reasons of images not showing up in emails are if their email client is blocking externally hosted images or a firewall is blocking access to our image servers.

 

 

SanfordWhiteman
New Participant
November 30, 2021

The main reasons of images not showing up in emails are if their email client is blocking externally hosted images or a firewall is blocking access to our image servers.


Those are possibilities. But I’d say it’s more probable that the URL is broken on its own, not because of an intermediate service.

 

As @courtney_siegel noted, this was tested on multiple networks and mail clients.