Images not showing up in Preview via tokens (Email Editor 2.0) | Community
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Anonymous
September 22, 2016
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Images not showing up in Preview via tokens (Email Editor 2.0)

  • September 22, 2016
  • 6 replies
  • 5785 views

Has anyone else experienced images not showing up in Preview after upgrading to Email Editor 2.0?

We use text tokens for our images and while they never showed up in Edit mode, they always showed up in Preview mode until we upgraded to 2.0. Now, the only time they show is when we send a test. Great that happens for the end customer, but for our marketing managers, it's a bit of a hassle. I have tried adjusting the code to require the full URL in the token [i.e., src="{{my.email-banner}}"] as well as having it just need everything after the [i.e., src="{{my.email-banner}}"]. I even thought maybe it didn't like the dash in my token name, but that didn't change anything. Anyone else experiencing the same issue and/or know how to resolve?

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Best answer by Justin_Cooperm2

Check the release notes!

https://docs.marketo.com/display/DOCS/Release+Notes%3A+Summer+

Token Support in Image Elements

Tokens can now be used in the “External URL” area of the insert image experience! If you’ve specified images with {{my.tokens}}, you can now reference these tokens within Email Editor 2.0. Note that the image will still appear broken in the Email Editor 2.0 canvas. But, you will see them rendered within Preview and Send Sample before sending out your email.

As of this release, images with tokens will now show up in previewer. Try it out. Should already work for Greg (he is in London data center) and should work for everyone else by Friday evening.

Justin

6 replies

Jim_Thao7
Jim_Thao7
New Participant
September 26, 2016

thanks your help on this justin.

issue seems to still persists for me as well. 

prior to the release, it was resolving the token value with a broken backend link <img src="something.mktoweb.com/brokenlink.jpg">. in lieu of this, we would see a broken image icon in the preview.

today, it's resolving as just <img src> where nothing is showing, no broken image icon or anything.  (there should be an image above the word "something")

Justin_Cooperm2
Justin_Cooperm2
New Participant
September 26, 2016

Jim,

I'm not sure what you're seeing here. Can you email me more details? Everything is working as expected as far as I can tell.

Justin

Justin_Cooperm2
Justin_Cooperm2Accepted solution
New Participant
September 22, 2016

Check the release notes!

https://docs.marketo.com/display/DOCS/Release+Notes%3A+Summer+

Token Support in Image Elements

Tokens can now be used in the “External URL” area of the insert image experience! If you’ve specified images with {{my.tokens}}, you can now reference these tokens within Email Editor 2.0. Note that the image will still appear broken in the Email Editor 2.0 canvas. But, you will see them rendered within Preview and Send Sample before sending out your email.

As of this release, images with tokens will now show up in previewer. Try it out. Should already work for Greg (he is in London data center) and should work for everyone else by Friday evening.

Justin

    A
    Anonymous
    September 23, 2016

    What if we are using tokens in our own custom templates? Will those start showing up in the previewer after the release on Friday?

    Justin_Cooperm2
    Justin_Cooperm2
    New Participant
    September 23, 2016

    yes

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    September 22, 2016

    Hi Joshua,

    Do the images render correctly in you email client if you send yourself a sample or the real email?

    Are these images stored in your Marketo Design studio or elsewhere?

    @Justin Cooperman​,

    Can this be linked to the same pod config issue that we had on our instance in June?

    -Greg

    A
    Anonymous
    September 23, 2016

    They do render correctly in email client as well when I send myself a sample or real email. The images are stored in the Marketo Design studio.

    Jim_Thao7
    Jim_Thao7
    New Participant
    September 22, 2016

    IMO, you should.  Hopefully this is not the new expected behavior.

    A
    Anonymous
    September 22, 2016

    Images that are set as tokens will not show in preview mode unless you choose a user to view.  Choose view by list or view by lead to see the images load.

    A
    Anonymous
    September 22, 2016

    That does not resolve my issue.

    A
    Anonymous
    September 22, 2016

    Jamie, would you recommend I contact support as I tried your method of choosing view by lead and still did not see the images in Preview mode?

    Jim_Thao7
    Jim_Thao7
    New Participant
    September 22, 2016

    same - images are not showing

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