Important: Marketo Outlook and Gmail Add-In Update?

Hi Erin,

We plan to send out the reminder email in a week. July 10th or 11th

We will only send it to the folks who have not yet upgraded. I'll make that list available to support and you can call in and ask if there are any folks from your team on it.

Aj

Can we be told when the next email will be sent to those people who have not installed the new update?  I want to make sure that everyone has the newest version.  Is there anyway for us to tell who has or has not installed the new update so we can follow up with them as well to make sure they are not having issues installing?  

Erin - If for whatever reason any user did not get this email, you can resend the invite email from Admin--> Sales Insight --> Email Add In to that user. The install and the upgrage path is the same.

Hi Elliott,

The email last night was sent to all Add-in users with instructions to upgrade. An email will be sent tonight to all admin's.

There will another email next week to the folks who have not yet upgraded.

Thanks

Aj

Keith, I am having the same issue.  Some people are having NO issue installing, others keep receiving error messages.  Not sure how I am supposed to proceed with these people who cannot install the new add in......

Frustrated.

Very frustrated that (1) Only my end-users received ANY notification. They do not have permission to install their own software, and so I received a flurry of emails this morning asking about it. (2) Any admins who actually have the ability to do something about this received no notification at all. Some advance notice that this was coming would have been great. (3) I still can not find any information regarding this from Marketo. This discussion is the only reference to it that I could find.

Very poorly handled in my opinion.

I had one of my reps install it just now, and everything worked fine. However, I would like a little more detail on the email previewer. Is there an option to disable? Also, none of my templates seem to be available to the reps after the new install.

I called support this morning.  Everyone who has a license for the add in should have received the email.  I told him of my concerns for not having advanced notice so we could let our team members know that an update like this was coming.  I also posed the question "what if someone who is using the add in did not receive the email" he said he is going to follow up with the correct people and let me know.  I would send an email to your team and let them know. 

Subscribing.

Also what do we do if a user did not receive the update email?(Not sure if this is the case, but I would like to be prepared)