Imported List & New Leads

Question

Hello,I am new to Marketo. We imported our untapped lead list into Marketo and sent out an Email Campaign that leads to our web form.The issue is, since the list is imported, anyone who fills out the form from the list, does not come in as a new contact. (through Marketo or into Dynamics)Is there a way to set this up to have anyone who fills out a web form (regardless is they are in the system or not) to come into Marketo as a 'New Lead" and synced up to Dynamics CRM as a 'New Lead"?Thank you!

Grégoire_Miche2 · Accepted Answer

That's what I was thinking as well. It seems that theres some disconnect between Dynamics and Marketo that's not picking up the dupe.

Hi Bruce,

Those are 2 sync'ed records, so you cannot merge them in Marketo, only in Dynamics.

Check that the email address has not been changed after the import on one of the records. This often explains duplicates that should not be there.

Also, if you have some sync filters in place, check in MSD that one of the records does not have the SyncToMkto field unchecked, which would prevent the merge in Dynamics to automatically reflect in Marketo.

-Greg

Grégoire_Miche2 · Answer

Hi Bruce,This is neither possible, nor a good idea as if you have a new lead, it would also mean you have a duplicate Furthermore, the MS Dynamics connector does not enable you to push a lead again if it already exists as a lead or a contact.-Greg

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