Impossible to import information in the "Parent Company Name" | Community
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Charlotte_Berth
Charlotte_Berth
New Participant
June 8, 2020
Question

Impossible to import information in the "Parent Company Name"

  • June 8, 2020
  • 1 reply
  • 1861 views

Hello,

When importing an excel list of contacts, the information in the field "Parent Company name' is not imported. Any idea? many thanks

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1 reply

haliddelkic
haliddelkic
New Participant
June 9, 2020

Hi Charlotte,

 

Is the Parent Company Name field a CRM field? And is it associated with your CRM's Account object?

 

From personal experience...

 

We use Salesforce CRM and our Parent Company field is Account-level field. 

 

Our Marketo-to-CRM Sync profile doesn't have the necessary permissions to write data to Account-level fields. Permission is set as Read Only in Salesforce.

 

So while you can attempt to import data into that field in Marketo, the values stored in your CRM will always overwrite what you import into Marketo...even if CRM value is empty. 

 

Hope that helps.

Halid

Charlotte_Berth
Charlotte_BerthAuthor
New Participant
June 11, 2020

Hi Halid, 

 

The "Parent Company Name" is not a CRM field. That is why I don't understand why I can't add a value in this field?

Any other idea?

Many thanks

Charlotte

Charlotte Berthoud
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