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DeniseGreenberg
New Participant
August 19, 2022
Question

Infernal Saving Smart List Error

  • August 19, 2022
  • 2 replies
  • 3359 views

Are other people having to constantly refresh due to Marketo getting stuck saying  "Saving Smart"? This happens to me all the time even if I wait several beats after seeing the save finish. And I even see it when I've done nothing at all to a smart campaign's smart list. I have reported this in the Feedback for the new user interface but I'm surprised more people haven't chimed in there. For me, it's so bad in Firefox that I started using Marketo only with Chrome. But even in Chrome I see this message a ridiculous number of times. I used to wonder if it was something about my internet connection but a couple of months or so ago I upgraded to a dramatically higher bandwidth connection and that made no difference. Just wondering if others are being driving crazy by the same problem.

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    2 replies

    EllenSchwier
    EllenSchwier
    New Participant
    August 24, 2022

    I get this a lot in multiple instances as well. It happens less if you click away from the filter/trigger you are editing. As long as the mouse is not in any of the text areas of a filter/trigger, this does not happen.

    Katja_Keesom
    Katja_Keesom
    Community Manager
    August 30, 2022

    Actually, the issue is mostly to do with giving the Auto Save the chance to complete. In the top right corner you can see the auto save working. Indeed, click away from the field you were updating and wait for the Auto Save to complete. Generally the issue will be much less that way.

    Sometimes it also helps to first click on a different tab in the same smart campaign before clicking on a different asset or smart campaign.

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    DeniseGreenbergAuthor
    New Participant
    August 30, 2022

    Hi @katja_keesom  - I'm seeing this all the time despite waiting for the save to complete (I've used different logins in Marketo over the years so my "level" makes me look like I'm new to Marketo but I've got > 9 years of experience). 

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    August 22, 2022

    I know you have access to a variety of Marketo instances but this is happening on one or two in particular? For me, while the message is not unfamiliar, across the 10 or so instances I hit regularly there’s only one that shows a tendency. Clients call it “the bad instance.” 🙂

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    DeniseGreenbergAuthor
    New Participant
    August 22, 2022

    I see this all the time on all 3 instances that I access regularly.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    August 22, 2022

    Hmm, open a support case and see if your instance is underpowered?

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