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Monica_Koran
Monica_Koran
Level 3
Jul 2, 2018 7:27 PM UTC
Solved

Invalid Image URL

Hi all-

Wondering if something recently changed in Marketo.  I upload and image file and when I select it in the email to add ALT Text or a Link, it comes up with and "Invalid Image URL" 

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I did recently just get a new computer.  Could that be it?  I have also noticed that now within my Marketo Instance, it looks like the images don't download by default.  Very frustrating, Any thoughts?

JDNelson1Accepted solution
Community Manager
Jul 2, 2018 8:55 PM UTC

I had the SAME thing happen to me last week. I cleared all my cache and browser info (Chrome) during the Comcast web issues last week and ever since it was doing that.

For ME -- the resolution was the Chrome Extensions I had installed. Some didn't install fully and others not completely. If you're on chrome I'd make sure you go through those and try turning a bunch off, then back on later and see if you can find which are breaking.

As far as I know that was all related (I haven't had the issue since) but seems like a weird problem -- I thought it was only me.
(I think the culprit was Ghostery)

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10 replies

Frank_Carpenter
Frank_Carpenter
Level 2
Sep 29, 2020 2:09 PM UTC

Had the same issue today - here is the answer: In your chrome settings you need to allow na-abc.marketodesigner.com/. It worked perfectly 🙂

 

 

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Frank CarpenterSr. Marketing Automation ManagerFive9 Inc.(M) 631-561-8837
    Glenda_Georgoul
    Glenda_Georgoul
    Level 2
    Sep 29, 2020 5:54 PM UTC

    thank you. I've been having issues for a week. This worked

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    Ronen-Was-SRpro
    Ronen-Was-SRpro
    Level 5
    Jul 7, 2018 11:01 AM UTC

    Is it related to http vs https?

    I had a similar issue and was told that I'm pointing the wrong URL ( I needed to change http to https)

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    Ronen Wasserman
      Dave_Roberts
      Dave_Roberts
      Level 10
      Jul 6, 2018 10:13 PM UTC

      Im not sure if this is the case, but I think "I spy with my little eye"... a space in the file name.

      If there is indeed a space between "Segment" and "Video" in the filename and you load that to Marketo's Images/Files folder, you might see something like this happening. You can fix this by updating the filename to have a dash or underscore and no spaces, then re-upload it to the Images/Files folder.

      Technically, Marketo will replace the space in the URL with a special character (%20) and you'll be able to access the image that way, but I'd say it's best-practice to stay away from images with spaces in the name.

      Hope this is helpful.

      -Dave

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        JDNelson1
        Community Manager
        Jul 6, 2018 6:34 PM UTC

        curious to see how it panned out, @Monica Koran

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        Gerard_Donnell4
        Gerard_Donnell4
        Level 9
        Jul 3, 2018 9:18 AM UTC

        Hi @Monica Koran​,

        I had a similar issue with a different platform. It might be because your image is located on a non secure website () whereas the Marketo system is secure (). Marketo might be blocking the image because of that. If it keeps happening, try uploading your image to a secure domain and see if that helps.

        Thanks,

        Gerard

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        JDNelson1Accepted solution
        Community Manager
        Jul 2, 2018 8:55 PM UTC

        I had the SAME thing happen to me last week. I cleared all my cache and browser info (Chrome) during the Comcast web issues last week and ever since it was doing that.

        For ME -- the resolution was the Chrome Extensions I had installed. Some didn't install fully and others not completely. If you're on chrome I'd make sure you go through those and try turning a bunch off, then back on later and see if you can find which are breaking.

        As far as I know that was all related (I haven't had the issue since) but seems like a weird problem -- I thought it was only me.
        (I think the culprit was Ghostery)

        Translate
        Monica_Koran
        Monica_KoranAuthor
        Level 3
        Jul 9, 2018 1:26 PM UTC

        Thx @JD Nelson​!  I had recently obtained a new computer and within Chrome, I needed to clear my cache and you are right, it was Ghostery that was causing the problems.  Thanks everyone for your help!

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