Is anyone else's Marketo form data not capturing? | Community
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M
mphilippon
New Participant
March 22, 2021
Question

Is anyone else's Marketo form data not capturing?

  • March 22, 2021
  • 1 reply
  • 4584 views

We have a landing page and have had issues the past two weeks with gathering information. When someone fills it out, we don't capture anything in our instance except for the first name, last name, and email address. None of the other info is stored anywhere or captured anywhere -- including required fields people must fill out to even submit the form. 

 

When we contacted Marketo, they claimed that this was because everyone who'd filled out the form on a specific day had some kind of software that gave them the ability to bypass the required fields before they submitted the form. This is suspicious because our audience is from different companies and uses different devices. Some other submissions aren't coming in at all.

 

I suspect that Marketo had a system error or bug that has affected our data gathering over the past two weeks or so. Is anyone else having this issue? 

1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
March 22, 2021

Haven't tracked pervasive problems like this in the instances we manage.

 

If you provide the link to your page I can see if there's anything that's disabling the seemingly required fields.

 

I agree that it's unlikely that you would get a flood of otherwise legitimate leads that bypassed validation. Bypassing validation is trivial, but not something that regular leads would do.

 

Are you saying this is still happening today?

M
mphilipponAuthor
New Participant
March 23, 2021

Hi Sanford,

 

Thanks so much for reaching back out. We sent out emails this morning, and all the form fills came back blank again.

 

We've run into weird issues with testing the past two days, too. When we hyperlink to the form pages in a button in one of the modules that has a button built in, then preview the emails (whether by sending a sample or in the preview screen in Marketo), the form looks like it's never been filled out when we click on it.

 

But when we just insert a hyperlink into a copy block, we find that when we click on the button leading to the page when previewing it either way, we reach something that says: "Welcome back, _____!" (This is the name of the person it's being sent to.) 

 

Here is an example of one of the pages: b2b.dumpsters.com/ipad-giveaway.html 

 

Thanks so much,

 

Michelle

Michelle PhilipponContent Strategist at Budget Dumpster® Affordable dumpsters from a company you can trust. e. mphilippon@budgetdumpster.com   w. BudgetDumpster.comm. 330-317-4571She/her
SanfordWhiteman
SanfordWhiteman
New Participant
March 23, 2021
When we hyperlink to the form pages in a button in one of the modules that has a button built in, then preview the emails (whether by sending a sample or in the preview screen in Marketo), the form looks like it's never been filled out when we click on it.

 

But when we just insert a hyperlink into a copy block, we find that when we click on the button leading to the page when previewing it either way, we reach something that says: "Welcome back, _____!"

That isn't that strange. It means you have Known Visitor HTML enabled ("If Known Visitor, Show Custom HTML" in Form Editor » Setup) and you're building the first link the wrong way, so it doesn't get tracked. If the link isn't tracked, the person remains anonymous, so KV HTML would never kick in.

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