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Kim_Gandy1
Kim_Gandy1
New Participant
May 17, 2016
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Issue with Clear Field Value

  • May 17, 2016
  • 1 reply
  • 3077 views

I'm trying to clear a field value from TRUE to NULL. In the smart campaign flow step, I've said Change Data Value = NULL (in all caps), saved the flow, and run the campaign, but the Change Data Value just defaults back to TRUE. Any insight?

I've consulted the following two help articles/discussions:

Can I clear data from field via smart campaign?

Change Data Value - Marketo Docs - Product Docs

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Best answer by Grégoire_Miche2

Hi Kim,

This is it: you are trying to update boolean fields. The Null does not work there, only the "False" value will work.

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2
New Participant
May 17, 2016

Hi Kim,

Are you trying to do this with a boolean field ? In this case, you cannot nullify it, you can only set it to False.

If not, get a screen shot of your flow step and show it here.

-Greg

    Kim_Gandy1
    Kim_Gandy1Author
    New Participant
    May 18, 2016

    Flow step screen shot 2016-05-18_0855 - kimgandy's library

    Grégoire_Miche2
    Grégoire_Miche2Accepted solution
    New Participant
    May 18, 2016

    Hi Kim,

    This is it: you are trying to update boolean fields. The Null does not work there, only the "False" value will work.

    -Greg

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