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L
LindseyMa
New Participant
August 7, 2023
Question

Issue with images not coming through in preview or email sample

  • August 7, 2023
  • 4 replies
  • 2419 views

I'm not the usual user of our system, and we have an URGENT customer email. 

I can't get the logo to come through on preview or the sample emails.

Any suggestions. 

 

No spaces in the image name. 

It's in Design Studio, but it won't come through. 

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4 replies

Sahil_Kumar_Chh
Sahil_Kumar_Chh
New Participant
August 8, 2023

lraganveritiv - Have you attempted to use a different image? I'm curious if you're experiencing difficulties with a specific image or if this happening with all the images.

L
LindseyMaAuthor
New Participant
August 11, 2023

Yes, I have used several images that were already in Design Studio, as well as uploading fresh images just to test the functionality. 

 

We updated our domain Aug. 7. From my previous ticket, we thought we had updated the correct DNS and CNAME for Design Studio and Images to pull in, but it is  not corrected. 

 

Could you please get on a call with me? It is a very simple insertion, and I think we could be more productive on a teams meeting.

SanfordWhiteman
SanfordWhiteman
New Participant
August 11, 2023
I'd like to see the real URLs of the images.
NicoleMarcoe1
NicoleMarcoe1
New Participant
August 8, 2023

Is the image loading in design studio? I've had a similar issue in the past and it was because the SSL certificate was not enabled. Do you have it enabled? 

L
LindseyMaAuthor
New Participant
August 11, 2023

Yes, I can see it in Design Studio, however, it will not load in the preview within the email, and it will not show on the email editor or the sample that is sent.

SanfordWhiteman
SanfordWhiteman
New Participant
August 7, 2023

@lindseyma do you have any updates?

SanfordWhiteman
SanfordWhiteman
New Participant
August 7, 2023

Let’s get more info than just “not coming through.”

 

When you look in your Dev Tools » Network tab, what do you see for these images? A 404 error? 500? Show as much detail as you can about the client-side experience.

 

P.S. Spaces are not relevant.

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