Issue with MSI Send Marketo Email popup window not appearing when the button is clicked in Dynamics | Community
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Danielle_Wong
Danielle_Wong
Community Manager
December 15, 2022
Solved

Issue with MSI Send Marketo Email popup window not appearing when the button is clicked in Dynamics

  • December 15, 2022
  • 1 reply
  • 2888 views

Some MSI users cannot use the Send Marketo Email button in Dynamics. When they click it, nothing happens and we already checked pop up window blockers.  Meanwhile it works perfectly for me and a few other users. 

Anyone have a solution for this?

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Best answer by Danielle_Wong

Thanks for the help! It turns out that the users were using an old dynamics contact form version. When the current form was selected, the send email window did appear.

Thanks!

1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
December 15, 2022

You can just try checking if users are facing the same issue in a different browser (again, make sure that pop-ups are not blocked there too). If I were you, I'd also take a peek at the console error to see if there aren't any obvious errors popping up. If no avail, you should raise a support ticket IMO (you might want to include the console error snapshot if there are any relevant application-level errors).

 

Danielle_Wong
Danielle_WongAuthorAccepted solution
Community Manager
December 19, 2022

Thanks for the help! It turns out that the users were using an old dynamics contact form version. When the current form was selected, the send email window did appear.

Thanks!

Darshil_Shah1
Darshil_Shah1
Community Manager
December 19, 2022

Ahh - okay! Glad that this got sorted out. Thank you so much for posting an update on the thread. 🙂

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