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Anonymous
January 10, 2013
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Japanese characters not recognized

  • January 10, 2013
  • 11 replies
  • 5167 views
Hi

I am putting together an email in Japanese. It is fine in Marketo but when I send a test (to Outlook) it shows the whole thing like this:
アジアã�®æ¶ˆè²»è€…ã�«ã�¨ã�£ã�¦“スーパーフルーツ”ã�ŒæŠ—酸化物ã�«ç¹‹ã�Œã‚‹ã�®ã�¯æ–°ã�—ã�„コンセプトã�§ã�‚る。å�¥åº·ã�Œè¦�求ã�™ã‚‹é…¸åŒ–防止剤ã�¨ã�

It's also completey thrown our template so the email is all over the place as well.

I know Marketo is already UTF-8 compatible.

Can anyone help me fiz this/work around this please?

Thanks,
Hannah
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Best answer by Cecile_Maindron
BTW we are using this service to check how our emails look in any web clients etc. This is often very useful.
https://litmus.com/tests

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Cecile_Maindron
Cecile_Maindron
New Participant
January 10, 2013

Hi Hannah,

We are sending email in Japanese too. At first we had issues with caracters as well (a lot of ???) but now it's fine.

We are using either Frontpage or Dreamwaver to create .html (and we make sure we have selected UTF-8 in options) and then we load html via the Email Actions > Html Tools > Replace Html


Cécile

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