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R
ReganCu
New Participant
April 15, 2020
Question

Landing page editing issues

  • April 15, 2020
  • 1 reply
  • 1661 views

Within the past few days many of our users are having issues editing a landing page, when you click to edit it the editor window opens but nothing on the layout appears or is editable. We are indeed working with Adobe support to figure out what's going on, but I wanted to reach out to the Community to see if others are facing similar issues.

 Here is what we know of our users facing the issue:

> Using Google Chrome as their browser

> Connected to internet via wifi or mobile hotspot

> Issue persists whether on or off of VPN

 

Thank you,

--Regan

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1 reply

Dave_Roberts
Dave_Roberts
New Participant
April 18, 2020

Hey Regan,

 

You might try to see if you can get another LP using the same template to spin up to make sure it's not a template issue.

Then you might try and clone the LP and edit the clone to see if maybe it's something corrupt with the LP itself.

 

Do you see the Element and Variable panel populate or are those blank as well? I've run into pages that take a long time to load the first time I opened them and usually try to refresh the browser inside the editor to try and jump-start the process, you might give that a shot as well. 

 

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