Lead deleted in Marketo but not in MS Dynamics

Question

Hi,I have a situation where a lead is deleted from Marketo, but not in Dynamics.  When I fill in a form (not a marketo form) with the same info as the lead I deleted, the record in the CRM updates, but nothing flows down to Marketo.  My question isIs this an expected behavior in Marketo (ie once a lead is deleted from Marketo, will Dynamics never sync down and create a new lead again?) or is it likely a rule in place in the CRM that is not creating a new lead in Marketo?One thing to note is that the lead is always created in CRM first and then creates a lead in Marketo.Any help/ideas would be greatly appreciated!Thanks

Josh_Hill13 · Accepted Answer

If the lead is created in Marketo and matches the email in CRM, it should sync back up w/o a dupe.

If you send an update into the CRM, and Marketo believes this is deleted, it is supposed to be recreated in Marketo.

Delete Lead - Marketo Docs - Product Docs

So there could be a rule preventing Marketo from seeing this lead or a user permission. You might also check with support if you still dont see a reason in CRM.

Grégoire_Miche2 · Answer

A key feature is missing here. Vote :  and there  -Greg

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