Lead failing to be processed in campaign | Community
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KaitlynNelson1
New Participant
June 27, 2022
Question

Lead failing to be processed in campaign

  • June 27, 2022
  • 3 replies
  • 2184 views

We've noticed a bunch of error messages regarding a campaign and I am seeing this message: 

 

This is what the smart campaign looks like: 

 

I can't seem to click into this issue and find out why this is failing. Is there anything that I can do to find out more information?

 

 

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3 replies

K
KaitlynNelson1Author
New Participant
June 28, 2022

Jo_Pitts1
Jo_Pitts1
Community Manager
June 28, 2022

I'd be inclined to do that 🙂 (Contact support that is)

 

Jo_Pitts1
Jo_Pitts1
Community Manager
June 27, 2022

@kaitlynnelson1 ,

can you show the flow section rather than the smart list section.  That's what is generating the error (FWIW I'm picking up on the 'step' commentary in the error log - flow has steps (and choices for that matter), and smart list elements don't)

Cheers

Jo

K
KaitlynNelson1Author
New Participant
June 28, 2022

I meant to attach this in the last post, my apologies! 

Darshil_Shah1
Darshil_Shah1
Community Manager
June 27, 2022

Can you check the corresponding campaign failure log in the notification section of the Marketo (you can get there by clicking the little bell icon in the Marketo top nav bar in the right). The campaign failure info in the notification area should have more info regarding why exactly the campaign falied. Also, the snapshot of the campaign SL isn't much helpful for diagnosing issue with the campaign flow execution.

 

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