Lead Owner Not Showing as Option in Marketo | Community
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fsanchez
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March 24, 2022
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Lead Owner Not Showing as Option in Marketo

  • March 24, 2022
  • 1 reply
  • 1485 views

Hello! 

We are facing issues when it comes to certain Salesforce Users not showing up in Marketo. Only some Users in specific Roles (in which have correct access) are not visible as selection options when I try to assign leads to them via Marketo.

Also, some users are showing up twice in Marketo and that is causing sync errors as well. Has anyone experienced this?

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Best answer by Darshil_Shah1

I would log a support ticket in case you're not seeing the SFDC users in the drop down that you expect to see, we had a similar issue a while back and it turned out to be a back-end issue. Also, for the users appearing multiple times in the drop-down, do you have users with same names in SFDC? Ref: this thread.

1 reply

Darshil_Shah1
Darshil_Shah1Accepted solution
Community Manager
March 24, 2022

I would log a support ticket in case you're not seeing the SFDC users in the drop down that you expect to see, we had a similar issue a while back and it turned out to be a back-end issue. Also, for the users appearing multiple times in the drop-down, do you have users with same names in SFDC? Ref: this thread.

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