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Mark_McGriff
Mark_McGriff
New Participant
May 10, 2019
Question

Lead Score not showing up in Sales Insight

  • May 10, 2019
  • 4 replies
  • 6734 views

Good Morning all,.

I'm just starting to wrap my head around our Marketo Sales Insight experience in Salesforce. As you can see on the image below this person has a lead Score of 1,872 but it's not showing me the activity on the Score tab. 

Any suggestions for want I might to do fix?

thanks, Mark

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4 replies

M
mzzee
New Participant
November 12, 2019

This sounds like a bug, but has anyone been able to pinpoint a cause or solution to this?

I just noticed we have leads who've been scoring for 6 months and in Salesforce

1) The "Lead Score" value is updated and shows the correct number

2) The "Score" tab in Salesforce is blank

3) The "Interesting Moments", "Web Activity" and "Email" fields are not blank

Would this be a MKTO issue or a SFDC issue?

Sean_Richards
Sean_Richards
New Participant
June 23, 2020

I concur, am experiencing much inconsistency between IM's and score field values and the records displaying under the score sub-tab in insights.

Sean Richards
E
Erica_Harris2
New Participant
July 21, 2020

I have just noticed this too.  The Score tab seems to be empty on most records, whether there is scoring activity or not.

Suzanne_Wink1
Suzanne_Wink1
New Participant
July 5, 2019

Hi Mark,

One thing to check would be if the fields mentioned in the documentation (https://docs.marketo.com/display/public/DOCS/Configure+Marketo+Sales+Insight+in+Salesforce+Professional+Edition) are actually on the page layout. Ie. is the field 'Engagement' placed on the Lead and Contact page layouts? this is fixed the issue for me previously. 

- Suzanne 

M
mzzee
New Participant
November 12, 2019

Thanks Suzanne, for me the issue is that Lead Score in MSI shows up for a majority of leads but for some reason there's a couple where it simply is blank, despite there being a scores and actions in Marketo.

Denise_Greenbe7
Denise_Greenbe7
New Participant
May 17, 2019

Hi Mark,

It could be a configuration issue, as Nick suggested. However, I've just logged support cases for 2 of my clients because scoring events are not missing from MSI. In these cases, it's not that there are NO scoring events but rather that some are missing. So you may be dealing with a bug.

Denise

    Nicholas_Hajdin
    Nicholas_Hajdin
    New Participant
    May 10, 2019

    Have you checked to make sure your fields have been mapped correctly?

    http://docs.marketo.com/display/public/DOCS/Configure+Marketo+Sales+Insight+in+Salesforce+Professional+Edition 

    This is for Salesforce Professional configuration, but you can also find Enterprise or Salesforce 1 documentation in the Docs subcategory. 

    Mark_McGriff
    Mark_McGriffAuthor
    New Participant
    May 10, 2019

    Hey Nick,

    That was my next step. All indications are that fields are mapped but I'm waiting on the SFDC team to grant me admin rights. This is an inherited Marketo experience so I'm having to audit what's working/set up/not working. Thanks for the documentation. 

    M~

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