lead SFDC Id is sending me to Contact instead of Lead in Salesforce | Community
Skip to main content
RaulEr
RaulEr
New Participant
June 23, 2023
Question

lead SFDC Id is sending me to Contact instead of Lead in Salesforce

  • June 23, 2023
  • 1 reply
  • 2827 views

Hi, I'm using mycompany.my.salesforce.com/{{lead.SFDC Id}} to send a Slack message with the lead info in Salesforce. However, that link is sending me to the Contact record instead of the Lead.

Is there a fix for this?

1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
June 23, 2023

Why do you need to access the lead record post its conversion? To give some background, after a Lead is converted in Salesforce, the Lead record becomes "unsearchable" in the traditional sense, unless the user has permission to access the Converted Leads. All the updates post conversion are almost in all the cases done on the newly created Contact record going forward.

 

    RaulEr
    RaulErAuthor
    New Participant
    June 27, 2023

    Hi @darshil_shah1 thanks for the reply.

    Well, basically, the sales rep has to do some work on the lead first, before converting it into an Opportunity (that's the explanation from the sales team). 

    But still, if I use {{lead.SFDC Id}}, then it should send me to the lead record instead of the contact record, right?

     

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    June 28, 2023

    This chronology doesn’t make sense, though. You wouldn’t be looking at the Converted Lead after converting it to a Contact + Opportunity.

    Terms & ConditionsAccessibility statement

    Loading footer...