Leads in Wait queue | Community
Skip to main content
Harish_Gupta6
Harish_Gupta6
New Participant
August 4, 2017
Solved

Leads in Wait queue

  • August 4, 2017
  • 2 replies
  • 3269 views

Hi,

Can we check the leads details who are currently in wait queue?

Can we forcefully move them out from wait queue?

Thanks

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Grégoire_Miche2

Hi Harish,

No you cannot force a lead to move the following step. You can only remove it from the whole flow. Furthermore, if you change the wait step duration, the new duration will only apply to leads that will enter the wait step in the future, not the lead that are already in the wait step.

-Greg

2 replies

Harish_Gupta6
Harish_Gupta6Author
New Participant
August 4, 2017

@Grégoire Michel

Also, can we remove the lead from wait queue forcefully?

Thanks

Harish Gupta
Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
August 4, 2017

Hi Harish,

No you cannot force a lead to move the following step. You can only remove it from the whole flow. Furthermore, if you change the wait step duration, the new duration will only apply to leads that will enter the wait step in the future, not the lead that are already in the wait step.

-Greg

Harish_Gupta6
Harish_Gupta6Author
New Participant
August 4, 2017

Thanks @Grégoire Michel ​

Harish Gupta
Grégoire_Miche2
Grégoire_Miche2
New Participant
August 4, 2017

Hi Harish,

On the smarty campaign summary screen, you will find the number of leads in wait step, and if you click that number, you will get the list of actual leads.

BUT, if you have more than one wait step in your SC, you cannot know which lead is in which wait step. and you cannot know when they have been added to the wait queue and when they will be get out.

Vote here:

Greg

Harish_Gupta6
Harish_Gupta6Author
New Participant
August 4, 2017

Hi Greg,

Thanks for the quick reply.

On the Smart campaign summary screen, Marketo only shows the number but the number is not hyperlink with lead details page. Please suggest, If I am missing anything?

Thanks

Harish Gupta
Grégoire_Miche2
Grégoire_Miche2
New Participant
August 4, 2017

Yes, you are correct, my bad

Terms & ConditionsAccessibility statement

Loading footer...