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Chris_Saporito
Chris_Saporito
New Participant
November 28, 2017
Solved

Leads stuck in wait step

  • November 28, 2017
  • 2 replies
  • 5387 views

I noticed today that our leads are stuck in wait steps if the triggered smart campaign contains one. It seemed to only start happening today, is anyone else seeing this issue or had it in the past? The first couple of flows work but nothing happens after the wait step and from what I can tell all leads are accounted for in the wait steps.

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Best answer by Chris_Saporito

Support got back to me saying that they think the issue is due to a backlog in our campaign queue, which makes sense. The only problem is that I can still see leads in the "People in Wait Step" on the smart campaign when Support is saying that they are making it through the wait step. Has anyone seen this happen before?

2 replies

Jenn_DiMaria2
Jenn_DiMaria2
New Participant
November 29, 2017

We are having a similar issue this morning, except in addition to leads being "stuck" in the campaign queue, no new records created since 6AM are triggering any of our processes (and nothing has changed since 6AM to have made that stop working). I've also submitted a support ticket, so I'll let you know if I hear anything

Chris_Saporito
Chris_SaporitoAuthorAccepted solution
New Participant
November 29, 2017

Support got back to me saying that they think the issue is due to a backlog in our campaign queue, which makes sense. The only problem is that I can still see leads in the "People in Wait Step" on the smart campaign when Support is saying that they are making it through the wait step. Has anyone seen this happen before?

Chris_Saporito
Chris_SaporitoAuthor
New Participant
November 30, 2017

Support got back to me again stating that the lead will sit in the wait step until the campaign queue performs the next flowstep. Everything seems to be working at the moment but just at a slow pace.

Chris_Saporito
Chris_SaporitoAuthor
New Participant
November 29, 2017

The leads were somehow stuck in the wait step, but eventually pushed through the next morning. I am unsure as to why or how they got stuck and what made them move through that but I will continue to work with support and relay their answers back here for insight.

    L
    LaurenMc16
    New Participant
    November 29, 2017

    Chris,

    Had you adjusted the time in the wait step at all after records were already in the flow? If so, the People remember the original wait period and would wait for as long as they were originally told to wait.

    It also gets funny when you change flow step order with wait steps - People remember the original order of the flow and which # flow step in the process they were to go to next after the wait step.

    Also - maybe just a bug

      Chris_Saporito
      Chris_SaporitoAuthor
      New Participant
      November 29, 2017

      Thanks Lauren! Unfortunately, no changes were made to the wait step time or order of processes. They just sit in there apparently until the campaign queue clears out? Playing the waiting game right now to see what happens.

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