Limiting amount of emails sent per week | Community
Skip to main content
Spencer_McKinne
Spencer_McKinne
New Participant
February 8, 2018
Solved

Limiting amount of emails sent per week

  • February 8, 2018
  • 4 replies
  • 6429 views

I am trying to set up an email and I want to make sure not to send to anyone who has received any type of marketing email in the past week.

I feel like image 1 is the correct way but the constraint of "min. number of times = 2" is throwing me off. I keep reading this as "they have been sent at least 2 emails in the past 7 days." Any help is much appreciated, I feel like I am going crazy over something so simple.

Image 2 - trying to figure out if there is a better way but I think this is incorrect?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by keithnyberg

Well this is why I should always test to confirm before assuming. My assumption here was incorrect....

When using was sent email IS ANY, the constraint "Min Number of Times" = 2 will show anyone who was sent 2 emails over their time in your database (and is not exclusive 2 of the same or single email).

Apologies for misspeaking here, glad I tested so I can utilize now!

4 replies

Kevin_McMahon1
Kevin_McMahon1
New Participant
February 12, 2018

I would change the Communication Limits in the Admin section if you always want to have the weekly email limit set at 1. If this is a one off campaign, then use the flow you currently have set up.

I do recommend you set communication limits if you haven't already.

keithnyberg
keithnyberg
New Participant
February 12, 2018

Also, be careful with the "Min Number of Times" filter... I understand this as the person has to have been sent the SAME asset 2 times, as opposed to have been sent 2 emails total regardless of the asset. Maybe someone else can confirm, but when you select a specific form or email that filter means they have filled that exact form or were sent that exact email 2 times.... hope that is clear....

    Spencer_McKinne
    Spencer_McKinneAuthor
    New Participant
    February 13, 2018

    even if i have a constraint of "is any email?"

    keithnyberg
    keithnybergAccepted solution
    New Participant
    February 13, 2018

    Well this is why I should always test to confirm before assuming. My assumption here was incorrect....

    When using was sent email IS ANY, the constraint "Min Number of Times" = 2 will show anyone who was sent 2 emails over their time in your database (and is not exclusive 2 of the same or single email).

    Apologies for misspeaking here, glad I tested so I can utilize now!

      keithnyberg
      keithnyberg
      New Participant
      February 12, 2018

      Hey Spencer,

      Agree with Josh's recommendation to use Admin > Communication Limits to restrict the number of emails a person can receive on any given day/week as opposed to managing this manually....

      Sincerely,

      Keith Nyberg

      Josh_Hill13
      Josh_Hill13
      New Participant
      February 8, 2018

      Number of Sent Emails is a custom field someone setup for you. Unclear if that would be the right thing.

      You can control this via Comms Limits (read in docs.marketo.com)

      or you can say

      Not Was sent Email IS ANY IN PAST 7 Days, which is what you did. This will give you the list of people with zero emails sent in that time period.

      Terms & ConditionsAccessibility statement

      Loading footer...