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Meredith_Galliv
Meredith_Galliv
New Participant
March 25, 2019
Question

Link to previous email

  • March 25, 2019
  • 2 replies
  • 6671 views

I am sending out an email in which I need to reference back to a previous email. What is the best way to link to that email?

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2 replies

Sant_Singh_Rath
Sant_Singh_Rath
New Participant
March 26, 2019

You can upload your email in the design studio and then use the url in the second email. When that person will click on the that link, this email will be downloaded. You can also convert the email in pdf file and then upload it. Which will help with different outlook file compatibility.

Best regards,Sant Singh Rathaur
SanfordWhiteman
SanfordWhiteman
New Participant
March 26, 2019

Well yes, but the prerequisite is getting a rendered version of the original email in order to download it and re-upload it as static HTML. For which the View as Web Page view is the most suitable, but it no longer works by default.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    March 25, 2019

    You mean link to, for example, the View as Web Page view for another email? Can you please be specific about what you're trying to offer to recipients of the email?

    Meredith_Galliv
    Meredith_GallivAuthor
    New Participant
    March 25, 2019

    I am sending an email out where I reference an email sent out previously, let's give it a send date of Feb. 28. I'd like to link to the Feb. 28 email so I don't have to repeat content. I had been doing this by opening the Feb. 28 email in View in Browser and using the link or saving the page as HTML and loading as a document. However, that does not seem to be working now. I get an error saying, "Cannot get email content- Customer does not belong to any POD." I've seen posts about this issue elsewhere, when trying to test in sample emails, which is also happening. I'm just wondering if there's a way for me to link to old emails and get around this error which seems to be causing issues for many.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    March 25, 2019

    I had been doing this by opening the Feb. 28 email in View in Browser and using the link or saving the page as HTML and loading as a document.

    That was always a bad idea because if you took Lead A's old link and sent to all Lead A, Lead B, and Lead C that would have catastrophic effects on tracking. After the recent change, the link is "neutered" immediately after loading by stripping the personalized info from the URL, which is perhaps more punitive than we'd like but if it stops people from doing what you were doing it's worth it.

    The only safe way to do what you're trying to do, as far as I know, is to use something like ShareMaker.

    Or of course you can open the view-source of a View As Web Page link (I mentioned this elsewhere, prepend view-source: to the URL before pasting it into your location bar and you will get to the raw HTML) and save that offline.

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