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Jonathan_Westov
Jonathan_Westov
Level 2
Apr 12, 2019 4:52 PM UTC
Solved

LinkedIn Lead gen no email

Hey guys,

I hooked up the LinkedIn Lead Gen Forms integration and I am receiving leads just without the email. It is mapped, has anyone had this issue?

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AnkitDu3Accepted solution
Level 6
Apr 12, 2019 4:55 PM UTC

There has been update in the mapping in linkedin lead gen forms, please make sure you are using the updated mapped fields. If you are already using the updated mapping, please drop an email to support they will fix it from their end.

I have faced the same issue earlier and Marketo support got it fixed from their end.

Thanks

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9 replies

Alex_Venus
Alex_Venus
Level 2
May 15, 2019 8:08 AM UTC

Cheers Jon. I sorted it last week thankfully. I find it weird that there wasn't more in the community about this. Caused a fair bit of disruption for us. Thanks for the response. 

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    Jonathan_Westov
    Jonathan_WestovAuthor
    Level 2
    May 20, 2019 4:02 PM UTC

    Yeah me as well. Had to fix ASAP.

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      Alex_Venus
      Alex_Venus
      Level 2
      May 7, 2019 10:39 AM UTC

      I'm experiencing this myself. Do you have any more details about this?

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      Jonathan_Westov
      Jonathan_WestovAuthor
      Level 2
      May 14, 2019 5:15 PM UTC

      Alex sorry it took so long. Last week there was an issue with Marketo that messed up the mapping between LinkedIn and Marketo. You just need to go in and remap with the correct email address. I recommend testing it a few times to know its the right field.

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      Carly_Stevens2
      Carly_Stevens2
      Level 2
      Aug 15, 2019 12:06 PM UTC

      Hi - can  you tell me where I need to go and remap please? Is it in Marketo or LinkedIn? Struggling to find where/how to edit.

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      AnkitDu3Accepted solution
      Level 6
      Apr 12, 2019 4:55 PM UTC

      There has been update in the mapping in linkedin lead gen forms, please make sure you are using the updated mapped fields. If you are already using the updated mapping, please drop an email to support they will fix it from their end.

      I have faced the same issue earlier and Marketo support got it fixed from their end.

      Thanks

      Translate
        Jonathan_Westov
        Jonathan_WestovAuthor
        Level 2
        Apr 12, 2019 6:07 PM UTC

        Thank you Ankit. That fixed the issue for me.

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