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Matt_Reilly1
Matt_Reilly1
New Participant
November 20, 2019
Question

LinkedIn Matched Audiences Authentication Error: "undefined undefined"

  • November 20, 2019
  • 4 replies
  • 3806 views

Hey there Nation,

Hoping I can get some advice from the community faster than supports replying back to me. Over the past few weeks my LinkedIn Matched audiences connection has been consistently breaking, as the authorized LinkedIn account keep getting replaced with "undefined undefined" within Launchpoint. Screenshot below. 

I have re-authorized the account a few times, but its keeps breaking.

Has anyone seen this before and know a workaround?

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4 replies

Sumit_Karwal1
Sumit_Karwal1
New Participant
November 22, 2019

Hey @Matt Reilly,

Try deleting the Linkedin Matched Audience Service from LaunchPoint Installed Services and re-add it. This worked for me.

    Matt_Reilly1
    Matt_Reilly1Author
    New Participant
    November 25, 2019

    We tried this the first time, and it did work, but the authorization broke about a week later. 

    B
    BlaneMcMichen-1
    Community Manager
    November 20, 2019

    I've not used this feature, but you may find some help on the LinkedIn side.

    API Migration for Matched Audience Partners | Marketing Solutions Help  

    Matt_Reilly1
    Matt_Reilly1Author
    New Participant
    November 25, 2019

    @Blane McMichen Our instance wasn't even in production until March 2018, so no chance this is the issue, but thanks for digging into this!

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