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Michelle_Beharr
Level 1
May 12, 2020 10:05 AM UTC
Question

Links not working

Is anyone else experiencing issues with using links in emails? this could be social links- or links linking to an external URL or PDF?

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3 replies

Level 2
May 12, 2020 2:08 PM UTC

I'm not at the moment but a couple of reasons that I experienced issues with links in an email in the past include: 

  • Misplacement of the 'http://' in a token for example if you place the http outside of the token and inside the token itself so that url technically has a duplicate http like this -  'http://http://www.linktowebsite.com'
  • Switching to a dedicated IP address and IT hasn't properly updated the existing security settings 
  • Changes to existing firewall settings

Hope this helps.

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Chris_Wilcox
Level 8
May 12, 2020 1:33 PM UTC

No issues here!  Can you share your code? Maybe an issue there or with your web hosting server?

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Vinay_Kumar
Community Manager
May 12, 2020 11:56 AM UTC

No, everything is working fine for me. 

Could you please share what exactly the error you are getting (a screenshot or something)?

 

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