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Anonymous
September 22, 2014
Solved

List Import problem

I have imported List to a static List from CSV, after the import process is completed and when i see the List the data is not there, it just populates the marketo ID but nothing thereafter, everything is blank, even the number of leads imported is not correct. this is a usual process which was working fine previously. i have import access.

Thanks,
CK
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Accepted solution
September 22, 2014
We have an open escalation in engineering and people are working on it right now. Hoping to have a fix soon, and I'll post back when that happens.
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16 replies

Anonymous
September 15, 2016

I have uploaded the .csv list so many times. I have no problem in importing process but when it completes, I find no e-mails in the e-mails column. Could anyone please help me for this? Many thanks!

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Anonymous
January 27, 2017

I'm having the same issue. Did you get an aswer to what was causing it, and how to fix it/ what to check for?

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Anonymous
January 31, 2017

Hi Kenn,

This was a technical issue from Marketo, they fixed it. Once Fixed,make sure to run report(smart List) of all leads that were imported and if it shows only Marketo ID delete those. this might result is problems later.

Thanks,

CK

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Anonymous
September 23, 2014
Seems to be working for me too. Thanks for the quick fix!

Jan
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Anonymous
September 23, 2014
Just did an import, and its working fine for me now. thanks :-)
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Anonymous
September 23, 2014
This should be fixed. Please let me know if it isn't!
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Anonymous
September 22, 2016

this is still not working for me. The data from the list import is going into Marketo (looking at Qualified Leads) but either it's not being picked up in its entirety or at all in the smart campaigns that I'm trying send emails from. Is this the same bug or a different one?

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Anonymous
September 22, 2014
Looking forward to the fix :-)
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Anonymous
Accepted solution
September 22, 2014
We have an open escalation in engineering and people are working on it right now. Hoping to have a fix soon, and I'll post back when that happens.
Translate
Anonymous
September 15, 2016

I have uploaded the .csv list so many times. I have no problem in importing process but when it completes, I find no e-mails in the e-mails column. Could anyone please help me for this? Many thanks!

Translate
Anonymous
September 22, 2014
Yep! I'm experiencing the same issue!
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Anonymous
September 22, 2014
Hey all,

So it sounds like there may be a bug, but that it isn't affecting everyone. I've reached out to the engineering team to have them look at logs, but as Dory said, it would be good to contact support. They'll document it and make sure we get a fix out fast to you all.
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Dory_Viscoglio
Dory_Viscoglio
Level 10
September 22, 2014
Not very helpful, but I just imported to a static list and it worked ok. Have you all reached out to support?
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Anonymous
September 22, 2014
Here is another: me too... It used to work but not this morning... :-(
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