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kathryntimko
New Participant
February 7, 2017
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Manually Unsubscribe Lead

  • February 7, 2017
  • 1 reply
  • 3301 views

Is there a way to go into lead database to remove/unsubscribe a lead? We have a email address that we use for out of offices and I am not seeing how I would do this.

Say someone leaves their current company and we want to remove them from our database. We currently dont use salesforce.

Thanks!

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    Best answer by Devraj_Grewal

    In that case, blacklisted is a better option.

    1 reply

    Devraj_Grewal
    Devraj_Grewal
    New Participant
    February 7, 2017

    Katy,

    From Lead Database, you can search a lead or from any smart list, you can select a specific lead and towards the top click "Lead Actions". This provides a list of the available actions to run on a specific selected lead.

    For unsubscribing them, use "Marketing" > "Change Data Value" > "Attribute: Unsubscribed" to "True"

    For deleting leads, use "Delete Lead" immediately to the right of "Lead Actions"

    Just make sure these are the options you truly want as deleting a lead removes them from the database altogether. An unsubscribe usually means the lead chose not to receive any more marketing emails, if you no longer wish to email them, I would instead make "Marketing Suspended" to "True".

    K
    kathryntimkoAuthor
    New Participant
    February 8, 2017

    I don't want them to receive operational emails either, should they be blacklisted instead?

    Devraj_Grewal
    Devraj_GrewalAccepted solution
    New Participant
    February 8, 2017

    In that case, blacklisted is a better option.

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