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Steph_Anderson
New Participant
April 22, 2016
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Marketing suspend account questions

  • April 22, 2016
  • 2 replies
  • 2278 views

I want to ensure a certain account doesn't receive any of our marketing emails, but I don't want to remove them from our database, so I've created a campaign to change the marketing suspended data value for their records to true.

Do I need to do anything else (if they are in the flow of a nurture or program do I need to remove them from the flow/pause as well)?

Is that permanent unless I manually change it back?

Thanks in advance!

Steph

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Best answer by Grégoire_Miche2

Hi Steph,

You do not need to do more. The mere fact that they are suspended will prevent any non operational email to be sent to them.

Yet operational emails (such as a registration confirmation) will still be sent.

Yes, this is reversible. Just uncheck the "Marketing suspended" checkbox.

-Greg

2 replies

Dory_Viscoglio
Dory_Viscoglio
New Participant
April 22, 2016

Hey Steph, when you mark someone as Marketing Suspended, they will stop receiving any emails from you. This is permanent until you make a change to that field on their record sometime in the future.

    Grégoire_Miche2
    Grégoire_Miche2Accepted solution
    New Participant
    April 22, 2016

    Hi Steph,

    You do not need to do more. The mere fact that they are suspended will prevent any non operational email to be sent to them.

    Yet operational emails (such as a registration confirmation) will still be sent.

    Yes, this is reversible. Just uncheck the "Marketing suspended" checkbox.

    -Greg

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