Marketing Suspended but can't seem to find why | Community
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Jean-Pascal_Mer
Level 4
Nov 19, 2019 1:37 PM UTC
Solved

Marketing Suspended but can't seem to find why

Hey guys,

We have some campaigns (like soft bounces or send to sales) that suspends temporarily some leads.

But I've found a big chunk of leads (2000+) that have Marketing Suspended but I can't find a campaign that ran and changed that. I also don't see this in their Activity Log as a Changed Data Value.

From what I see, that would've happened somewhere in June or July but can't find anything in Audit trail.

Do you guys have any clue how that field could have changed without a trace?

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Steven_Vanderb3
Steven_Vanderb3Accepted solution
Level 9
Nov 19, 2019 4:27 PM UTC

After 90 days the Change Data Value for marking the records as Marketing Suspended would have been pruned. If it happened before August you wouldn't see it reflected in activity logs.

3 replies

SanfordWhiteman
Level 10
Nov 19, 2019 6:20 PM UTC

... and what Steven said is a good reason to set an Interesting Moment alongside high-importance data value changes, so you have a longer history.

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Steven_Vanderb3
Steven_Vanderb3Accepted solution
Level 9
Nov 19, 2019 4:27 PM UTC

After 90 days the Change Data Value for marking the records as Marketing Suspended would have been pruned. If it happened before August you wouldn't see it reflected in activity logs.

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Jean-Pascal_Mer
Level 4
Nov 20, 2019 1:54 PM UTC

Good to know!

Thank you

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