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Z
ZihaoQi
New Participant
April 13, 2023
Solved

Marketo Campaign members not sync to Salesforce Campaign

  • April 13, 2023
  • 2 replies
  • 4841 views

Hi,

The campaign in Marketo members is not synced to corresponding salesforce campaign members. I have checked the status setting which is exactly matched. Any reason why this occurred ?

 

 

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Best answer by FahadRiazRao-2

with the affected persons, do you see what values they have under there Info tab:

and 

For this, you would simply create a new View and add following columns:

If you find blank values there for affected leads, means Leads not yet inserted in SF - and MKTO cannot assign a SF campaign to these.

 

2 replies

FahadRiazRao-2
FahadRiazRao-2
New Participant
April 13, 2023

Do you see any MKTO-SF SYNC errors in persons activity logs due to data validation and stuck by some validation rule(s) in SF?

Z
ZihaoQiAuthor
New Participant
April 14, 2023

Thanks for your reply.

I post the screenshot in the above reply. You are right, there is MKTO-SF SYNC errors in log. But what should I do to debug this error?

Thank you in advance.

 

    FahadRiazRao-2
    FahadRiazRao-2Accepted solution
    New Participant
    April 17, 2023

    with the affected persons, do you see what values they have under there Info tab:

    and 

    For this, you would simply create a new View and add following columns:

    If you find blank values there for affected leads, means Leads not yet inserted in SF - and MKTO cannot assign a SF campaign to these.

     

    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    April 13, 2023

    Same recommendations as your Campaign sync-related question here. Ensure that all the items pertaining to Marketo <> SFDC sync are enabled and there aren't any errors (specifically related to the campaign/campaign member sync logged in the SFDC error). I bet something has recently changed with your Marketo - SFDC campaign sync given that you see multiple errors/issues with it simultaneously.

     

    Z
    ZihaoQiAuthor
    New Participant
    April 14, 2023

    Thank you for replying to both of my posts.  I have checked the possible error list in the other answer, I noticed that there is sfdc_sync error. What should I do to detect the root cause of this error?

    Thank you in advance. 

     

     

     

    Katja_Keesom
    Katja_Keesom
    Community Manager
    April 14, 2023

    Hmm, does this person actually exist in your SFDC? Looks like that is not the case, so you are trying to update a campaign member status before the person is synced to SFDC.

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