1) If we change the Success tick from Influenced - 50 to Received - 40, what will happen to the programs & members that are currently using this channel?
The success status would change to the "Received" status from the "Influenced" status for all the programs currently using this channel, and moving fwd people added to the Received channel status will be marked as success.
When a program member hits a success channel status, Marketo updates the "Program Success" to TRUE and "Success Date" with the date when the person has hit the program success status (i.e., the system date). It's noteworthy to mention that for the program members already in the Influenced status before updating the channel success to the Received status would still be considered as success even after the success status has been changed to the Received, as the Program Success boolean field is not retroactively updated to False to match the channel's success staus in-case it is changed later.
Similarly, people already in the Received status before it's marked as success status wouldn't be considered as being reached the program success , as similar to the earlier case - "Program Success" boolean field is not retroactively updated to TRUE to match the channel's success staus in-case it is changed later. The changes to the channels/success status are forward looking, i.e., future program members reaching the Received status would be marked as success, and those reaching the Influenced status would not be marked as success.
2) if we add another new Status, for example: Engaged - 60 after the Influenced - 50 status. But still keeping Influenced one as Success (adding another status after the success stage, but don't count it as success). What will this do to the programs that are using this channel? Can we add another status after the Success step in a channel?
Thank you
Wayne
Yes, you can add other non-success channel status(es) before/after the success status, all the programs currently using this channel would be updated to have the new channel status updated in the summary page and same would also be available as a drop down value for updating the program channel status for the people. Based on at which position you'd like to add the new channel status, you should add the apt channel status' step value.
