Marketo Deleted Leads syncing back again from SFDC

Forum|Forum|3 years ago
August 3, 2022
1 reply
1785 views

Hi,

We are running into an issue of leads getting synced back from SFDC after being deleted from Marketo. We did make sure that leads were deleted from Marketo only and also made checks to make sure they don't sync back to Marketo from SFDC. However, I can see no major changes happening on SFDC end but we still see leads getting synced back to Marketo in batches,

Can somebody help with this issue or provide some suggestions?

Thanks

Mohit

Marketo

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SanfordWhiteman

New Participant

We did make sure that leads were deleted from Marketo only and also made checks to make sure they don't sync back to Marketo from SFDC

What checks, exactly?

M

Mkhanna0510Author

New Participant

Creating custom sync filters in SFDC to make sure whenever we are deleting leads from Marketo only, we uncheck the custom field box in SFDC and also activate the workflow rule.

Darshil_Shah1

Community Manager

Couple of items to check here -

If you're disabling the sync from SFDC, it's best to use a time-based workflow so that the "sync" field is not unchecked immediately. Greg talks about this in his "Sync with Marketo" mysteries part 2 post linked below.
If the Sync with Marketo is getting updated and synced correctly in both the platforms before deleting the lead, do you have any workflow/automation in place in SFDC that might be updating the Sync with Marketo field to True? Sync can be disabled from either Marketo or SFDC, but it can only be enabled from the SFDC by updating the Sync with Marketo field to True.

Check out these amazing posts on Sync with Marketo concept by Greg -

"Sync with Marketo" mysteries part 1

"Sync with Marketo" mysteries part 2

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