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A
Anonymous
June 11, 2017
Solved

Marketo Dynamic Sync Issue

  • June 11, 2017
  • 1 reply
  • 2367 views

Hi,

We already did the sync and then we created a new filed in Dyanmic and added it in Sync. We updated this field on a lead record in Dynamic and the updated data synced to Marketo. But then we changed the data in Marketo again on the same lead record and it didn't update in Dyanmic.

Please help me to understand why its happening and how to resolve it.

I already created a support ticket and its been more than a month and they have no clue on this.

Thanks

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Best answer by Harish_Gupta6

Hi Ashok,

As Josh suggested, this may be permission issue. Check if the field is set to user context only or the organization level.

Thanks

1 reply

Josh_Hill13
Josh_Hill13
New Participant
June 11, 2017

Really need more information on your configuration and the data you are passing back and forth. It sounds like a permission issue on MS Dynamics side.

A
Anonymous
June 12, 2017

Hi Josh,

Thanks for reply.

Can you suggest me what type of permission, I need to check in the system. Right now Marketo sync user has admin rights in Dynamic.

Thanks

Harish_Gupta6
Harish_Gupta6Accepted solution
New Participant
June 14, 2017

Hi Ashok,

As Josh suggested, this may be permission issue. Check if the field is set to user context only or the organization level.

Thanks

Harish Gupta
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