Marketo Email Performance Report Daily Subscription Automatically Deactivates and Removes internal email address | Community
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C
ceciliagonzalez
New Participant
April 6, 2023
Solved

Marketo Email Performance Report Daily Subscription Automatically Deactivates and Removes internal email address

  • April 6, 2023
  • 2 replies
  • 3945 views

Hello,

Our daily subscriptions to email performance reports constantly get deactivated and emails removed. We'll receive the report for 2-3 days, then suddenly stop receiving them. When I checked, the deactivated button was unmarked, and our email addresses were removed. I then have to re-enter all our email addresses and hit activate, then run the report again and again. All of the recipients are opted-in (internal team). This report goes to only 5 internal employees, including myself. Can someone please provide some insights on this issue? Thank you in advance!

 

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Best answer by Darshil_Shah1

There could be a case where in bots/email scanners are clicking the unsubscribe link at the bottom of the subscription email. Since there isn't a form submit involved like a regular unsubscribe page, there could be a case that the bots are hitting the unsubscribe URL resulting in everyone getting unsubscribed automatically.

 

2 replies

Darshil_Shah1
Darshil_Shah1
Community Manager
April 6, 2023

Agreed! That should only happen if all the subscribers unsubscribe from that particular report subscription. This unsubscribe status gets reverted back when you re-add people to the report's subscription. Additionally, Marketo keeps removing people from the Email recipients as and when they unsubscribe, and it auto-deactivates the report (like in your case) when all the recipients unsubscribe from the report subscription.

 

 

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    ceciliagonzalezAuthor
    New Participant
    April 6, 2023

    Hi. None of us are "unsubscribing" to the report or any Marketo reports. It might be worth looking into what you mentioned about bots/email scanners auto-unsubscribing us. 

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    April 6, 2023

     

    It might be worth looking into what you mentioned about bots/email scanners auto-unsubscribing us. 

    Almost certain that’s the cause.

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      Chandan1-2
      New Participant
      April 6, 2023

      Hi , It happens if the subscriber clicked on the unsubscribed link in the report's email. The record's email will be removed from the recipient list. 


      Note: Record is unsubscribing from the report so it will not mark as unsub instead of it will be removed from the recipient list.

      Thanks,

      Chandan Singh
      C
      ceciliagonzalezAuthor
      New Participant
      April 6, 2023

      We don't click on Unsubscribe. We look forward to the report daily. The entire list of 5 people, including myself, gets wiped out. And the report gets deactivated. My colleagues are experiencing the same issues.

       

       

      Darshil_Shah1
      Darshil_Shah1Accepted solution
      Community Manager
      April 6, 2023

      There could be a case where in bots/email scanners are clicking the unsubscribe link at the bottom of the subscription email. Since there isn't a form submit involved like a regular unsubscribe page, there could be a case that the bots are hitting the unsubscribe URL resulting in everyone getting unsubscribed automatically.

       

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