Marketo Emails Not Appearing in Salesforce (MSI) | Community
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ogjamie73
New Participant
March 6, 2024
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Marketo Emails Not Appearing in Salesforce (MSI)

  • March 6, 2024
  • 1 reply
  • 1622 views

We are getting ready to rollout MSI at our company.  We just installed in our production Salesforce environment are testing before we make it available to the larger user base.  I created an email in Marketo, checked the Publish to Sales Insight option and approved.  When I go to a contact in Salesforce and click the Send Marketo Email button, when I get to the editor the email is not available.  Am I missing a step?

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Best answer by Darshil_Shah1

Well, publishing a Marketo email to MSI from Marketo is as simple as possible! Did you see any errors while publishing the email and/or while approving it? I’d recommend you wait for some time to see whether the email gets synced over and/or try publishing a new email (created from scratch) and see if that does the trick. If none of these work, I’d recommend you raise a support ticket.

1 reply

Darshil_Shah1
Darshil_Shah1Accepted solution
Community Manager
March 7, 2024

Well, publishing a Marketo email to MSI from Marketo is as simple as possible! Did you see any errors while publishing the email and/or while approving it? I’d recommend you wait for some time to see whether the email gets synced over and/or try publishing a new email (created from scratch) and see if that does the trick. If none of these work, I’d recommend you raise a support ticket.

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ogjamie73Author
New Participant
March 7, 2024

Thanks...and that's what I thought.  I did create a new one from scratch and having the same issue.  We raised a ticket.

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