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S
StacyNi
New Participant
October 6, 2023
Question

Marketo Embed forms not allowing submission when cookies rejected

  • October 6, 2023
  • 1 reply
  • 2454 views

Hi All, 

 

I am struggling to figure out how to fix this issue. For context I am not a web developer. We host our website through Craft CMS, and we utilize a tool called CookieYes for cookie consent. 

 

I discovered today that when I reject all cookies on our website, I am unable to submit any of our forms. I go to click on the submit button & nothing happens. When I go and accept all cookies, the forms work just fine. 

 

We embed our Marketo forms in Craft CMS in the Marketo form field. The script is copied directly from Marketo & pasted in. 

 

It doesn't seem like this was previously an issue, but now suddenly is. I am struggling to figure out how to get this fixed & avoid any future issues. Is there anyone that can help with this? Marketo Support is unable to help as the forms are hosted on non-Marketo pages & are pointing to a custom code issue with our website. 

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1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
October 7, 2023

It's impossible to answer this without a link to your page!

S
StacyNiAuthor
New Participant
October 16, 2023

Hi Sanford! 

 

Here is a link to the "contact us" page, but we are seeing this across pages with Marketo forms. 

https://www.alloy.com/contact

 

I thought I solved the issue by moving the marketo cookie to"necessary" cookies in CookieYes categorization, and that seemed to solve the issue. But our forms are not working again today if you reject our cookies. 

SanfordWhiteman
SanfordWhiteman
New Participant
October 16, 2023

Still has nothing to do with the Marketo form itself. (Noting this because FUD spreads very easily from Nation threads, and we hear people claim “they heard about” probs w/Marketo forms + cookies.)

 

You’re adding in Clearbit’s Marketo Forms JS, which deliberately disables the native submittability of the Marketo form to replace it with its own enrichment logic (and not particularly elegantly).

 

But you’re allowing CB to load partially when the person rejects cookies — neither completely allowing it nor completely blocking it. So CB still loads, which is enough to disable the form. But CB doesn’t actually function beyond that, so it never reenables the form.

 

You need to completely stop CB from loading if cookies are rejected.

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