Marketo Integration with WebEx Webinars

Question

Happy Halloween Community friends!
 
I am trying to set up WebEx Webinars in our Marketo instance ahead of an impending event and am struggling REAL hard to do so. I see there is WebEx Webinars and WebEx in the LaunchPoint options - I'm using the former as that is the tool we are using.
 
However, when I get to the integration details screen and click on Log Into WebEx Webinars, I am taken to the WebEx page where I enter the person's information who has admin rights and get this error:

This person is set up as a full admin on WebEx WEBINARs, and that log in page looks like:

The Marketo documentation to Add WebEx as a LaunchPoint Service also shows that WebEx log in page so I'm assuming it's something I'm doing wrong - does this person need to be an admin in regular WebEx AND Webinars? FYI, logging in using these credentials for the WebEx LaunchPoint service gives me an error because it won't accept any of the sites that I add in (the settings are slightly different).
 
Any help is appreciated (I also cannot submit support tickets right now but if that's the route to go I will send one as soon as I can).
Michelle &#x1f47b;

michellechopin · Accepted Answer

That's also really good to know @matjazz - especially with Webex having such a variety of products now!

Checking the screenshot that my Webex admin shared, all three webinars (we have dry runs and the live event) are all scheduled for the future (January 2024) and they're listed as webinars by the looks of the UI:

I'll keep your notes in mind as we continue to troubleshoot with Webex though.

I appreciate your help and input 😀

Michelle

Quick update here after figuring things out. If you're using the Webex Webinars platform and wish to integrate with Marketo, these two things must be true:

The Webex Webinars account being used for the integration has to have the right permission in Marketo - while it doesn't require full Admin permissions, the user must have "Access Event Partners" toggled on their role
When adding the webinar to the individual Marketo program(s), the webinar must be created by the person who is connected via the integration
1. I had to update permissions for the user who had set up these webinars so THEY could add the integration instead of me (the system admin for Marketo) - this is ineffective.
2. I have reached out to the Webex Support person we've been working with to ask what larger teams do to get around this because it's not always going to be the case where the same person who is on the integration link is setting up webinars. Surely Webex doesn't expect us to redo the integration every time we need to connect a Marketo program to this tool? Will post updates if/when I get them

Also, @darshil_shah1 , is it possible to get the Marketo documentation updated - each of these should include one or both of the notes/things to remember:

Thanks for all the help in troubleshooting - I'm amazed at how much effort we had to put in to get to this simple answer 😂 but super glad we got it figured out for our upcoming January webinar (and I hope this helps anyone else struggling with the integration too!).

Have a great rest of your week friends 😀

Michelle

Darshil_Shah1 · Answer

With Webex retiring its legacy Webex events, Webex integration has undergone some changes. However, the legacy version would still be supported for Marketo customers until EOY this year. Do you happen to have a user who's an admin in both Webex Webinar and Webex that you can try authorizing the Launchpoint service with? I wouldn't be surprised if this turns out to be just a bug.

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