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A
Anonymous
May 10, 2018
Question

Marketo is deleting leads without permission

  • May 10, 2018
  • 5 replies
  • 2575 views

I've searched all over my instance and I don't have any smart campaigns being told to delete. I can't figure this out. Has anyone had this issue? I keep having to add the same contacts (from my company) into the Marketo database after they make me aware that they never received an email. Beyond frustrating.

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5 replies

Erika_S
Erika_S
New Participant
August 23, 2019

Do you know if anyone is accidentally deleting users from a list instead of removing them from a list? Like others said, Marketo doesn't do this on its own.

SanfordWhiteman
SanfordWhiteman
Level 10
August 23, 2019

(the OP doesn't have an active account anymore)

    Steven_Vanderb3
    Steven_Vanderb3
    New Participant
    May 10, 2018

    You'll also want to make sure you don't have other users deleting records or any type of API integration that might be deleting them.

    Josh_Hill13
    Josh_Hill13
    New Participant
    May 10, 2018

    Check the logs too if you can find some of the records in SFDC.

    Marketo doesn't do this on its own.

    Devraj_Grewal
    Devraj_Grewal
    New Participant
    May 10, 2018

    Rob,

    Double check the Campaign Inspector and search the term "delete". Make sure you have this filtered for all campaign types (including batch and trigger).

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