Marketo is pulling data from Salesforce, but not pushing data to Salesforce? | Community
Skip to main content
C
ChelseaMa1
New Participant
August 14, 2023
Solved

Marketo is pulling data from Salesforce, but not pushing data to Salesforce?

  • August 14, 2023
  • 2 replies
  • 2664 views

Hi all, 

We have fields in Marketo mapped to Salesforce. 

These fields have pulled data from Salesforce to Marketo (we don't want and have now used the option to "Block data from - Salesforce". 

But the data isn't being pushed from Marketo to Salesforce. The integration user has read and write access to these fields. 

How can we update which direction the data flows for these fields? 

 

Thanks! 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Darshil_Shah1

Well, do you see any errors when you try syncing person record to Salesforce post making updates at the Marketo's end? You may have field validations in place that you might be riunning into, you'll see the errors in person's activity log in Marketo in case you're running into such errors. Also, there might be a case where the person you are trying to sync belongs to a record group that sync user doesn't have access to.

2 replies

derelict_wombat
derelict_wombat
New Participant
August 15, 2023

This might be a silly question but are you sure they are the same field on the same object? 


One of the things i've had to deal with is that our SFDC dev team has created a number of fields that are the "same" field on different objects but they are not tied together. Its caused some wacky things similar to this in the past. 


 

Darshil_Shah1
Darshil_Shah1Accepted solution
Community Manager
August 14, 2023

Well, do you see any errors when you try syncing person record to Salesforce post making updates at the Marketo's end? You may have field validations in place that you might be riunning into, you'll see the errors in person's activity log in Marketo in case you're running into such errors. Also, there might be a case where the person you are trying to sync belongs to a record group that sync user doesn't have access to.

C
ChelseaMa1Author
New Participant
August 15, 2023

There are no sync errors, and other fields are updating correctly. 
There are 0 field validations on these specific fields, the integration user has all the correct field level and record level permissions also. 

Alice_Weaver2
Alice_Weaver2
New Participant
August 15, 2023

Hi -

A few thoughts/questions to consider:

- Did you get page layouts set up correctly in SFDC to showcase said fields. 

- Are the fields custom fields?  if so - Any custom fields in Salesforce need to be connected to a corresponding field (from lead to contact) to ensure that data can be carried over. 

- May be worth looking at your field permissions? This helps you ensure the right data is moved across to the right fields. 

 

Alice 

Terms & ConditionsAccessibility statement

Loading footer...