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DeepthiSw
New Participant
March 15, 2022
Question

Marketo Login

  • March 15, 2022
  • 2 replies
  • 3807 views

Hi All,

 

One of my team member has asked to reset the marketo user login as the link he received has expired, I am unable to  (I have admin access) edit the user and reset the password.

I get this message -users in pending state cannot be edited. Please help to fix this.

 

 

Thanks,

Deepthi.

 

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2 replies

Vinay_Kumar
Vinay_Kumar
Community Manager
March 15, 2022

I agree with Darshil. Please try deleting and then recreating the same user. 

Darshil_Shah1
Darshil_Shah1
Community Manager
March 15, 2022

Marketo doesn't allow resetting pw for the user who has not yet accepted their invitation (i.e., is in "pending" state). I usually Delete and re-invite the user in such cases. Also, after you delete a user, at times it takes a few minutes to clear it out of the backend, so if you get a message that the user is already in use, just wait for a few minutes and try adding the user again.

    D
    DeepthiSwAuthor
    New Participant
    March 15, 2022

    Thanks @darshil_shah1 

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