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Noor_Tarique
Noor_Tarique
Level 2
Sep 17, 2019 6:37 PM UTC
Question

Marketo Modules Not Showing Up

Any ideas on what could be happening here? I have tried multiple browsers and restarted my computer - I am still unable to see modules in Marketo - Need to draft some emails - Help!!

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3 replies

Grace_Brebner3
Grace_Brebner3
Level 10
Sep 17, 2019 9:13 PM UTC

I've also had this a couple of times where is just seems to be a weird bug in the template saving process - first things first, I'd try validating the template code and reapproving it

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    Josh_Pickles
    Josh_Pickles
    Level 5
    Sep 17, 2019 7:54 PM UTC

    Hi Noor,

    Is this a new template or an existing template? Has the template recently been updated? Are your colleagues experiencing the same issue?

    If you're experiencing this across multiple browsers, it could be one of a few different things:

    - Marketo is having trouble displaying the module snapshot/preview. Are you still able to drag modules onto the email stage?

    -  This is something possibly to do with the template (at least that's the first place I'd start looking) which means it's hard to diagnose the problem without visibility into the code. 

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    Noor_Tarique
    Noor_TariqueAuthor
    Level 2
    Sep 17, 2019 10:19 PM UTC

    I am not able to drag modules to the email stage.

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