Marketo not fetching Owner Id from SFDC | Community
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R
rish_tracktik
New Participant
January 5, 2021
Question

Marketo not fetching Owner Id from SFDC

  • January 5, 2021
  • 1 reply
  • 4663 views

Hi there,

 

We don't use assignment rules in our SFDC and we have our lead settings to one default lead owner that will kick in when there is no lead owner.  The screenshot below:-

 

While using auto-assignment rules in the sync to SFDC flow step, I can see that the lead is successfully inserted in SFDC but on task creation step I am getting this error " Failed: no owner specified for lead id *******". 

 

As i further see the sync step i see that there is no owner id being fetched during this sync process. 

 

On checking with our SFDC admin nothing major has changed from the SFDC side that will impact any owner assignment. Please advise. 

 

Thanks

 

 

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1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
January 5, 2021

Are you sure the Lead isn't owned by a Queue? Please check upon Lead creation.

R
rish_tracktikAuthor
New Participant
January 5, 2021

@sanfordwhiteman - The lead is not owned by any queue upon lead creation, infact when i check the SFDC i can see the default owner as the lead owner but nothing in Marketo. 

SanfordWhiteman
SanfordWhiteman
New Participant
January 6, 2021

You didn't introduce an asynchronous owner assignment flow of some kind (so it wouldn't be known by the end of the sync connection)?

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